Warranty terms and conditions
Every product we sell carries the standard manufacturer warranty from Kwikot (Haier) SA (Pty) Ltd. The terms below are Kwikot's, as published in the Kwikpure product brochures.
Warranty by model
| Model | Product | Warranty period | Terms |
|---|---|---|---|
| KDC-TB3B1W-SA | Top Loading Dispenser, White | 2 year | Water dispenser terms |
| KDC-TB3B1B-SA | Top Loading Dispenser, Black | 2 year | Water dispenser terms |
| KDC-BB3A1B-SA | Bottom Loading Dispenser, Black | 2 year | Water dispenser terms |
| KDC-BB3A1TU-SA | Bottom Loading Dispenser with UV, Black & Silver | 2 year | Water dispenser terms |
| HUF21M-IT-SA | Ultrafiltration Purifier | 1 year | Water purifier terms |
| HRO75SAC1-SA | RO Purifier with Pressure Tank | 1 year | Water purifier terms |
| HKC1560-R683U1-SA | Tankless RO Purifier 600G | 1 year | Water purifier terms |
| HP-05-SA | Pre-Filter, Manual Backwash | 1 year | Water purifier terms |
| HP-45-SA | Pre-Filter, Automatic Backwash | 1 year | Water purifier terms |
| HYRW28D-3ROBU1-SA | Wall / Counter-Top RO with Hot Water (arriving Q1 2027) | 1 year | Water purifier terms |
| HTS75-1LXZLU1-SA | Counter-Top RO, Hot & Cold (arriving Q1 2027) | 1 year | Water purifier terms |
Register your product
Scan the QR code on your product or visit www.kwikot.com to register. Registration helps Kwikot validate your warranty faster.
Keep your invoice
The warranty period is calculated from the date of purchase or installation. Your H2oh! invoice is your proof of purchase.
Need to claim?
Contact us at orders@h2oh.co.za with your invoice number and model, phone or WhatsApp us on 071 193 8839, or contact Kwikot technical support at technical.info@kwikot.com.
Standard warranty: water dispensers
Applies to: KDC-TB3B1W-SA, KDC-TB3B1B-SA, KDC-BB3A1B-SA and KDC-BB3A1TU-SA. Warranty period: 2 year.
Warranty terms
This warranty is given by Kwikot (Haier) SA (Pty) Ltd.
The benefits conferred by this warranty are in addition to all other legal rights and remedies of the Customer in respect of the Product. Given installation and application is in accordance with the manufacturer's specifications and instructions, the Product and components are warranted by Kwikot (Haier) SA (Pty) Ltd for the cost of labour and components in the event of defects arising from faulty materials and/or workmanship in accordance with the warranty conditions and exclusions stated in this document. Warranty of the Product will remain with the Product for the warranty coverage period.
To validate the warranty
Kwikot (Haier) SA (Pty) Ltd warrants that its Water Dispensers are free from manufacturing defects. This is the only warranty given by Kwikot in respect of its Water Dispensers.
Kwikot gives no other warranty or representations, unless where explicitly implied in writing by authorised Kwikot personnel. No amendments or additions to the warranty shall be binding on Kwikot. Kwikot makes no warranty or representation in respect of the installation of the Dispenser. Claims in respect of the Water Dispenser installation must be referred to the applicable installer, who shall be solely liable under any installation warranties given.
The installer is liable to advise the end user whether the respective Dispenser purchased is fit for purpose in the environment it is intended to be used and the correct size Dispenser is to be recommended for the end user's required usage.
The two year warranty covers the Dispenser only and does not cover any other part or parts used in the installation, which may become damaged as a consequence of the failure or defect of the Dispenser.
Kwikot will repair, or at its own discretion, replace the faulty part with a new or re-manufactured one. The warranty period will be calculated from the date of purchase or the date of installation of the original Dispenser.
If Kwikot carries out repairs or replacements, the warranty will not start afresh or be extended, irrespective of how many repairs or replacements are carried out. Components removed during warranty repairs will remain the property of Kwikot.
Warranties are applicable only in South Africa, Namibia, Botswana, Swaziland and Lesotho and are subject to the product being used for water which is of the quality equivalent to SANS 241 drinking water quality.
Damage due to freezing is not covered under warranty. Please see the manual for more information on protecting the unit.
Standard warranty: water purifiers
Applies to: HUF21M-IT-SA, HRO75SAC1-SA, HKC1560-R683U1-SA, HP-05-SA and HP-45-SA, and to the new models HYRW28D-3ROBU1-SA and HTS75-1LXZLU1-SA when they arrive. Warranty period: 1 year.
Warranty terms
This warranty is given by Kwikot (Haier) SA (Pty) Ltd.
The benefits conferred by this warranty are in addition to all other legal rights and remedies of the Customer in respect of the Product. Given installation and application is in accordance with the manufacturer's specifications and instructions, the Product and components are warranted by Kwikot (Haier) SA (Pty) Ltd for the cost of labour and components in the event of defects arising from faulty materials and/or workmanship in accordance with the warranty conditions and exclusions stated in this document. Warranty of the Product will remain with the Product for the warranty coverage period.
To validate the warranty
Kwikot (Haier) SA (Pty) Ltd warrants that their water purifiers are free from manufacturing defects. This is the only warranty given by Kwikot in respect of its Water Purifiers.
Kwikot gives no other warranty or representations, unless where explicitly implied in writing by authorised Kwikot personnel. No amendments or additions to the warranty shall be binding on Kwikot. Kwikot makes no warranty or representation in respect of the installation of water purifiers. Claims in respect of the water purifier installation must be referred to the applicable installer, who shall be solely liable under any installation warranties given.
The installer is liable to advise the end user whether the respective water purifier purchased is fit for purpose in the environment it is intended to be used and the correct size water purifier is to be recommended for the end user's required usage. The one year warranty covers the Water Purifiers only and does not cover any other part or parts used in the installation, which may become damaged as a consequence of the failure or defect of the water purifier.
Kwikot will repair, or at its own discretion, replace the faulty part with a new or re-manufactured one. The one year warranty period will be calculated from the date of purchase or the date of installation of the original water purifier.
If Kwikot carries out repairs or replacements, the warranty will not start afresh or be extended, irrespective of how many repairs or replacements are carried out. Components removed during warranty repairs will remain the property of Kwikot.
Warranties are applicable only in South Africa, Namibia, Botswana, Swaziland and Lesotho and are subject to Water Purifiers being used for water which is of the quality equivalent to SANS 241 drinking water quality.
Damage due to freezing is not covered under warranty. Please see the manual for more information on protecting the unit.
A warranty will only be honoured if:
- The applicable warranty is still in force and valid.
- The water purifiers are installed, used and maintained in accordance with Kwikot specifications and instructions.
- Where applicable, all other products used in the installation comply with SANS. Non-compliant SANS products will result in forfeiting the warranty.
Kwikot support
Technical queries: technical.info@kwikot.com · Sales and payment queries: za_salesorders@kwikot.com, 011 897 4600 · Product queries: kwikot.marketinginfo@kwikot.com
Kwikot branches: Gauteng (3 Aberdeen Road, Industrial Sites, Benoni) · Western Cape (15 Purdey Road, Sheffield Business Park, Philippi, Cape Town) · KwaZulu-Natal (814 Peter Close, Springfield Park, Durban) · Eastern Cape (39–41 Leadwood Crescent, Fairview, Port Elizabeth).
These manufacturer warranty terms are in addition to your rights under South African law, including the Consumer Protection Act.
Ready when you are
Tell us what you need and where it is going. We reply with an invoice that includes your delivery quote.
Prefer to talk? Phone or WhatsApp 071 193 8839.